There are POS providers out there that offer a warranty for a period of three years, for six days within a week. If a part of a machine fails, the manufacturer will send out a new part of the machine overnight. Besides the new part, a technician will also be sent out if needed for the installation of the machine. Such warranty type should be effective from Monday up to Saturday.

Moreover, a warranty might not cover wear items like mag stripe readers and touchscreens so the operator will have to spend on the replacement at his own cost. You should know what are the precise things covered by the warranty. It would be wise to get an estimate for the number of times a part that is not covered by the warranty would have to be replaced to get a rough idea of the cost of the replacement.

The development of the system is a very important factor to consider when choosing your POS provider. The most excellent POS system, or any system for that matter, would become useless if it is not updated on a regular basis. The operator should maintain the program and security updated so that the optimum efficiency of the system is achieved. A quality POS provider has available updates at no additional charge, and can assist the operator in downloading any new program or patches necessary. Upgrades are made easier through purchasing an integrated system from a single provider.

Understanding planned obsolescence is also important in choosing a POS provider. There are companies that deliberately stop software or hardware support after a given time period. Then, when you encounter a problem with that software, they say that they are not capable of fixing it and you would need to buy a new one. When buying a POS system, you should ask about the duration of the support provided by the POS provider for both software and hardware components of the system.

A POS system is one of the greatest and highly valuable investments in any restaurant and even for any food-retail-related entity. You might be tempted to save upfront costs through purchasing separate components and integrating them to set up the system. However, operators should carefully analyze and weigh out the long-term risks associated with individual purchase of components and the numerous benefits achieved in partnering with a provider that can give an integrated POS system.

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